No one wants to go to a government agency's office, let alone appear before a judge, even if their story is rock solid and totally innocent.
Where does all this fear come from? I mean this is a democracy, right? No one is going to lock you up on unstated charges at the Parking Violations Bureau just for showing up to pay a long overdue ticket, right?
But showing up at any bureaucracy office is always like diving in to the deep end of the pool when you don't know how to swim.
So let me give you some basic, insider information that will make it easier for anyone who has to appear in court, or at any agency for that matter:
1. It's going to take you longer to get there than you think, so if you have an appointment, leave plenty of time for train delays and traffic.
2. The lines are going to be longer than you hoped, so bring water and something to read, and wear comfortable shoes.
3. The first clerk or security guard you run into will be the least helpful, so only ask him/her the simplest question: where is elevator, the bathroom, or room 300?
4. The second clerk or guard will have a little more information, but might not be willing to share it readily. Continue to keep your questions simple, and bring the ticket, summons or any other official looking document with you. Point to the document and ask: "where do I go?"
5. Bring your checkbook. If you owe a fine pay it.
6. If you're in the middle of a lawsuit, be sure to find out the next day to come back before you leave the building, and ask if a notice will be mailed to you.
Bottom line: bureaucracies are based on procedures and process, not on any particular outcome or ending. Try to find out what the next step is in the bureaucratic process for the particular agency or court that you have to go to...forget about endings...that could be much further off than you think. The important thing is to keep showing up until the process is over...and don't drop a stitch.
Labels: consumer, credit-card, debt, lawsuit
